Gmail's Smart Reply is an example of what real AI will look like for frontline workers

Google rolled out its Smart Reply feature--which uses artificial intelligence (AI) to scan received emails and suggest responses--to the Gmail app on iOS and Android back in May 2017 to help smartphone users avoid the need to type out full replies on their phones. Now, as Google defaults its 1.4 billion active accounts to the new version of Gmail, all users will have the option to select a Smart Reply on their desktop as well--and many already are. Smart Reply answers account for 10% of all emails sent on the platform, the Wall Street Journal reported. By October, Smart Reply will become a default setting for all Gmail accounts, the report said. When a Gmail user receives an email, Smart Reply presents them with three responses to choose from, based on the content of the email they received.