Build a virtual insurance assistant to help process claims

This code pattern explains how to create a platform to help insurance agents process claims. We use IBM Watson natural language processing capabilities to understand, classify, and retrieve information to reduce repetitive tasks. In turn, this allows the agent to tackle more creative and complex problems, and most customers receive answers to their questions faster with the help of a Watson-based virtual assistant. We create the virtual insurance assistant using Node.js and Watson Assistant. The assistant uses Watson Discovery to answer policy questions.