Artificial intelligence as a playing field for credit unions - CUInsight

On November 30, a panel discussion was conducted with a focus for credit unions addressing "Assessing risk and optimizing growth for each member", hosted by Neuton.AI. This event brought together thought leaders from the industry who shared views on how credit unions can uncover new growth opportunities and mitigate risks by leveraging AI. Needless to say, the pandemic has caused a seismic shift in how we interact with customers such as how members are now expecting to consume services, their digital expectations which have in turn forced credit unions to rethink the way they interact and respond to member needs. This has subsequently led more and more credit unions to adopt a more data-driven mindset while leveraging innovative technologies such as artificial intelligence or machine learning. Beginning this journey, institutions are faced with a number of challenges such as where you begin, why data is important, what the possibilities are, and how I complete this journey when I may not have the resource or financial capital that is historically required to implement such services.