Bringing artificial intelligence to business management - Nature Machine Intelligence

Despite widespread optimism and some early success, the applications of AI in management remain limited to a relatively small subset of -- mostly routine -- decisions. The key to understanding the promise and challenges for AI in management is to focus on the problem of delegation of decisions by managers to AI1,2,3,4. Consider the problem of delegation in mergers and acquisitions by companies, where decisions may imply legal and ethical concerns that are best deliberated by managers5,6. Here, AI will provide input to human decision-making while the manager will remain in the'driver seat'. Moreover, both humans and AI have relative strengths, where humans excel in intuition, empathy, broad judgment and complex reasoning.