Machine learning, IBM Watson aid in answering benefits questions

A company that develops Software as a Service to help consumers navigate health insurance options is rolling out a new solution that uses machine learning and the computing capabilities of IBM Watson. Welltok is offering its Virtual Benefits Agent, developed by its Applied Cognitive Computing Practice. The company says the solution that addresses the majority of health coverage and preventative care questions before they reach a customer service representative, presenting health plans with the potential to save millions of dollars. The Virtual Benefits Agent was created by Welltok's Applied Cognitive Computing Practice, which applies proprietary technologies, IBM Watson and expertise to solve complex healthcare challenges. Recently, the team worked with a major national health plan, building on an existing framework and leveraging available content, to expedite development of the Virtual Benefits Agent capability.