Whatever the Question, AI Is the Answer Because Nobody Likes Calling Customer Service

Narayana develops AI applications that can cut down customer problem resolution by a factor of 10. This is what I heard and saw from Bejoy Narayana, CEO of BoodsKapper, at the recent SAP Financial Services Innovation Summit held at the SAP Leonardo Center in New York. The Texas-based startup develops AI applications on SAP Cloud Platform designed to not only ferret out what customers want quickly, but also communicate in their preferred medium – using any texting app or moving to a telephone conversation. "No one likes calling customer service, and we believe that experience can be much better by training the software to behave like the ideal customer service representative, getting to the point quickly to provide a solution for busy people," said Narayana. "Modeling the actions of a company's best customer agent, we can train the AI engine to be up and running in weeks just as you would a new employee. This can cut down interaction times by a factor of ten."