Enhancing the Customer Experience with Smartphone Automation

Advancements in smartphones, AI, and IoT are reshaping where and how customers interact with the products and brands they love. Adopting these technologies can help businesses deliver the unique, VIP-like experiences customers not only want, but expect, writes, Joerg Habermeier, Head of Product, UJET . The smartphone has changed the way we interact with brands, products, and even people. The smartphone got its start as simply a phone, but over time, it has adopted a plethora of capabilities and evolved into a super computer in the palm of your hand. There's no question that smartphones have changed our lives and day-to-day interactions, so it should come as no surprise that smartphones are playing a vital role in shaping the experience and expectations of the products and services that we love.