It's not just for drive-thrus: How AI can transform back of house

This is the second in a series of articles looking at the impact of artificial intelligence and emerging technologies in restaurants. Artificial intelligence is becoming a crucial asset in the restaurant technology playbook. But as many brands invest in consumer-facing products like automated drive-thrus and in-store kiosks, experts argue that back-of-house improvement will have the biggest impact on bottom lines. As the industry nears an AI tipping point, it's more important than ever for smaller companies to seriously consider how to implement the tech in their systems -- or risk facing serious consequences in three to five years, Aaron Allen & Associates CEO Aaron Allen told Restaurant Dive. "We see massive closures and bankruptcies and retooling of restaurants in much the same way we're seeing in retail," Allen said.