How to make Artificial Intelligence work for your business - Tele-Talk by Roni Dvir ET Telecom

Will the dawn of the era of artificial intelligence (AI), herald a timely demise of the customer complaints department? While perhaps a tad optimistic, service providers know that when it comes to AI, its potential is too huge to be measured. And despite all the hype and discussion around its benefits, there remains much confusion about how to make AI really work for both service providers and their customers. So what exactly is AI, and what makes it so important that service providers should start acting now to make it an integral part of their long-term strategy? According to Gartner's IT Glossary, AI is technology that appears to emulate human performance – typically by learning, coming to its own conclusions, appearing to understand complex content, engaging in natural dialog with people, and enhancing human cognitive performance.