The Future Impact Of Artificial Intelligence - AI Summary

By taking a step back and applying a joined-up, strategic approach to implementing AI-enhanced technologies such as intelligent automation, leaders can derive clear business benefits, including – but not limited to – improved customer service, increased competitiveness, greater productivity, and a more satisfied workforce. Eric Tyree, head of research and AI at Blue Prism, explained: "Whether it's cutting customer wait times in financial services, enabling a more resilient and agile supply chain, or improving patient care by minimising manual admin work, intelligent automation can be the key driver in achieving strategic corporate initiatives. The emphasis becomes a shift of human capital towards revenue generating or customer-centric activity, which gives way to enhanced capacity, more fulfilling work for staff, and more agility and scalability of resource across the entire organisation. AI is now having a significant impact on businesses by replacing restrictive, error-prone networks and relieving overburdened IT teams tasked with'finding and fixing' problems instead of'empowering and enabling' people and connections. And for schools, a connected classroom can be created to help children overcome learning challenges through supportive software or monitor attendance to proactively keep at-risk students engaged in education."