Implementing AI and managing relationships: 5 ideas from MIT Sloan Management Review

As artificial intelligence matures and expands within enterprises, leaders across industries are struggling to get everyone on board. At the same time, they must manage customer and employee relationships amid shifting expectations in an era of digital transformation. The latest ideas from MIT Sloan Management Review consider how to overcome the barriers of AI implementation and go all in on putting AI tools into production. Leaders will also learn how to know what customers want, how to avoid a toxic workplace, and how to run effective brainstorming sessions. AI-powered decision-making tools have the potential to increase efficiency, improve service quality, reduce costs, and boost revenue.