Tips for Deploying AI Chatbots & Virtual Agents

Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. Regardless of what you call it, the objective for including it as part of your customer service strategy is to deliver quick, easy access to information. How to select and deploy the right technology to do that for your organisation was the focus of the webinar I recently presented with Engage Customer. In the webinar, Tips for Deploying AI Chatbots & Virtual Agents, I talked about some key questions to keep in mind when adding one of these solutions to your customer experience (CX) strategy. Deploying a solution that enables you to integrate with other systems and knowledge repositories is crucial to success.