Beyond machines, businesses need talented people

From start-ups to multinationals, organisations are using technology in an innovation wave that is disrupting industries such as finance and banking, retail, hospitality, travel and government. But it's not just the usual suspects such as Facebook and Twitter, or gig economy powerhouses such as Airbnb, Airtasker and Uber that are leading the digital charge. Organisations across a multitude of industries are looking for innovative ways to use data and technology to improve services and revolutionise the customer experience. For instance, Commonwealth Bank has recently announced the testing of its own chatbot, using AI (artificial intelligence) to assist customers with more than 200 banking tasks. However, in this era of digital disruption, it's no surprise that Australians are worried about the impact digital transformation will have upon the workforce and job security.