Is Artificial Intelligence the Future of Customer Service?

Thanks to Hollywood, much of what we perceive regarding Artificial Intelligence is rooted in robots taking over the world. And because it is largely misunderstood, many people fear even considering adopting the technology. But ignoring it won't make it go away any more than refusing to use Facebook prevented it from becoming a multi-billion-dollar industry that changed the face of business. AI technology is improving all the time, and while it may be a while before it becomes part of mainstream customer service, it is probably going to change the way we operate. Wouldn't it be better to be prepared and know enough to embrace the technology when it rolls out?