Why Chatbots Are Key to the Future of Business Intelligence

By 2020, 85% of customer interactions will be managed without a human. In the years ahead, businesses will probably still be run by human beings, but in order to compete and succeed, they'll have to leverage the growing and ever-more-prevalent intelligence of machines.Forget for a moment about about geeking out on toys like hover boards and flying cars -- we're talking about leveraging real AI for hard business purposes. Business intelligence (BI) enables businesses to know more about their wider markets, internal process performance and progress over time. AI makes it possible to get this critical information faster and cheaper. Businesses using AI for customer-facing or employee-facing tasks can often free up resources that would have gone to paying a human for analysis tasks -- and reinvest those resources in humans executing on the insights produced by AI.