Post COVID-19 World Demands Intelligence Here's How Companies Can Build It - Wipro

Take for example, the loan origination and loan servicing process in a financial institution. There are 5 key activities amongst several that if changed can fuel better productivity. So, if an AI engine is in place at activity 2, it can process customer data regarding financial history and propensity to pay etc. and flag potential defaulters or fraudsters. Similarly, AI-based chat bots can help improve customer service (activity 4) by either automating the transaction completely or offering sentiment-analysis based insights to agents for better customer experience(see Figure 1). Bringing technology in these areas will improve productivity and reduce cost and effort, validating investment.