What's the Future of Chatbots? Listen to Experts

Chatbots and AI--what makes them so engaging? How can banks and FIs utilize bots to improve the relationship with consumers, while driving engagement? This was the penultimate question during the Bank Innovation Twitter Chat today. We've summarized some of the best responses, and most intriguing questions, below. Experts weighed in on what the ideal finance chatbot would offer to consumers.