Forrester: The new automation fabric is where digital business happens

Automation is changing the paradigm that development was limited to app development and delivery professionals with specialized skills, a new report from Forrester finds. Today, with low-code tools and robotic process automation builders, "business users and non-coders can now build bespoke workflows and customized functionality," according to the Automation is the New Fabric for Digital Business report. But a piecemeal approach to automation technology has created as many problems as it has solved, according to the report. One issue is that tactical automation undersells transformative potential. SEE: The CIO's guide to quantum computing (free PDF) (TechRepublic) While automation is the enabler supporting transformation at multiple levels, "tactical, cost-focused automation disconnected from digital transformation goals can inhibit this broader vision."