Contact Centers Obsolete in 3 Years: Artificial Intelligence Wipes Out Industry

I met with Justin Robbins at the Contact Center Expo and we shared some observations with each other on what is going on in the industry. Of course, we were unable to avoid discussing what's going on with Artificial Intelligence in Contact Centers and what affect it is having – and may have on our industry. We started talking about all of the hype, hysteria and clickbait titles that we've seen and how outlandish some of them can be. And so, I decided to roll the camera and give some fake news and create a clickbait tile of our own. We we're unable to sustain the comedy for too long because we both have contact center operations experience and have too little patience for the drama.