Automated Ticketing System Using Bot and Pega 7.3.1

The bot solution gives Predictive Analytics, NLP, and Unified Architecture. It turns the necessary channels into intelligent assistants that make personalized service and real work possible. An employee tries to open an application and notices that it is not working. He checks if there were any exceptions in the previous two days and finds that there were many exceptions. It takes him a few hours to determine the exceptions and categorize them.