Machine Intelligence Transforming the Insurance Industry

Some industries are quicker to adapt to technological advancement. The insurance industry may have a mixed record on how well it has used the Internet and various communications platforms but it does not appear to be hesitating on deploying tools that rely on Artificial Intelligence (AI). In fact, it almost looks like every significant player in the insurance industry is picking up efficiencies with AI; especially the providers involved in claims processing. The management of insurance claims is being improved mostly by product leaders within various companies, and their jobs are never simple. In virtually every field, a product leader is tasked with keeping an eye on tectonic shifts in markets and technology, finding resources to address those changes, and manage the day-to-day of the customer experience and engagement. Tracking the almost profound transformations underway in the insurance industry is difficult even for the experts.