Mercedes-Benz USA and Microsoft Redefine Automotive Maintenance

Mercedes-Benz USA announced a transformational collaboration with Microsoft that redefines automotive maintenance and the way service technicians work, leading to an enhanced customer experience and greater efficiencies in communication and employee safety. As the first mixed reality automotive maintenance system, Mercedes-Benz Virtual Remote Support, powered by HoloLens 2 and Dynamics 365 Remote Assist, allows onsite dealership technicians to work handsfree sharing real-time views and sounds of the vehicle while talking with Mercedes-Benz technical specialists. The remote MB specialists can provide valuable insight and technological guidance to help complete complex maintenance issues in record time, without ever leaving their office. "This is a massive shift in the way we do business – helping us to serve our customers more quickly – and is especially timely with the new realities of COVID-19 and our desire to keep employees safe," said Christian Treiber, Vice President of Customer Services at MBUSA. "Today's vehicles feature more than 100 million lines of software code. Through our partnership with Microsoft, we have a new paradigm for technology support and communication that helps our dealers and technicians master the complexity of these vehicles while eliminating travel time and onsite visits. "I'm thrilled by the transformation made possible by our partnership with Mercedes-Benz USA.