AI and Chatbots: The Threat Looming Over Customer Service Jobs

AI has always been looked at with suspicion and fear. Most of the sci-fi movies have a storyline where robots assist humans at the beginning and then gradually become evil and take over the human race once they gain emotional intelligence and feelings. The looming fear of AI replacing humans in almost all fields is present, thus creating resistance to the adoption of artificial intelligence and robotics. But is it possible in reality? Can AI and robots displace the jobs done by humans?