Capgemini wins 2019 AI Breakthrough award

Paris, June 27, 2019 – Capgemini, today announced that its Cash Collections Assistant powered by Artificial Intelligence[1] has been recognized as the "best virtual agent solution" by AI Breakthrough, part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership. Capgemini's Cash Collections Assistant is a human-like voice collector delivering a seamless humanized virtual agent experience. It is designed to perform courtesy or overdue calls to debt owners in 24 languages (including less common languages such as Dutch and Finnish), meeting the demand for a fast, reliable, and efficient service. It also reduces the amount of repetitive collections tasks, enabling augmented workforce with human collectors focusing on more complex work and handling process exceptions. Capgemini understands the need and importance of reliable customer service and humanized interaction experience in the digitally enabled Business Services based on our Perform AI value proposition.