The Impact of AI Transformers on the Customer Experience

I have spent the last few weeks understanding the impact of a great revolution in the world of Artificial Intelligence and NLP on the customer experience. Not from a purely technical point of view, but trying to estimate the competitive advantage that this new approach can generate. We are facing yet another disruptive innovation, and it can bring significant advantages, let's try to find out which ones. It all started with the paper "Attention Is All You Need" that has put the NLP world in turmoil. It was immediately understood that something new appeared in the world of artificial intelligence.