Why AI Is Good News For The Human Workforce

What role will artificial intelligence (AI) play in the future of work? Judging from current trends, it'll make businesses smarter, processes more efficient, experiences more personalized and customers more satisfied -- though that doesn't stop the prescient Cassandras out there from making more dire forecasts. To hear them talk, a new master class of genius machines will gradually but inevitably displace humans from one profession after another until most of us are left idle and impoverished. I believe the reality isn't nearly so dystopian -- but it might be just as transformative. This is hardly the first time technological innovation has been seen as a threat to the supremacy or necessity of human labor.