Why conversational AI will become a c-suite priority in 2020

Conversational artificial intelligence (AI) is on the rise, and both Gartner and Accenture believe the integration of conversational AI will emerge as a top priority for the c-suite by 2020. Conversational AI is a voice assistant that can engage in human-like dialogue, capture context and provide intelligent responses. Examples include Apple Siri, Amazon Alexa and Google Virtual Assistant. Developments in AI in the past few years, including machine learning, natural language processing and image and speech recognition have promoted its use, according to Kenneth Research. A recent Gartner report finds that by 2022, 70% of white-collar workers will interact with conversational platforms on a daily basis.