Could AI Finally Learn To Be Emotionally Intelligent? -- AI Daily - Artificial Intelligence News

When we think of robots, we often think of mechanical objects that repeatedly carry out simple tasks or serve to the more basic roles in society and while the media may have portrayed robots that could mimic human behavior from movies such as Big hero 6 or Wall E, the idea of a robot not only interacting but understanding the nuances of human behavior seemed almost impossible. This is where Rana el Kaliouby comes in, an academic who studied at Cambridge and MIT, and spent her career tackling an increasingly important limitation of technology - that computers do not understand humans, became the co founder of a Boston based start up called Affectiva, and has been working in the dynamic field of Human Robot Interaction (HRI) for more than 20 years. In a recent interview, Ms Kaliouby stated "Technology today has a lot of cognitive intelligence, or IQ, but no emotional intelligence, or EQ",and goes on to say, "We are facing an empathy crisis. We need to redesign technology in a more human-centric way." While this isn't a main concern of AI that performs data driven, logical tasks such as data processing, but it does become a bigger concern when the AI is in contact with clients, whether it be an AI receptionist or a robot driver. Increasingly, artificial intelligence is being used to directly have contact with humans.