Artificial Intelligence and Bias

It goes without saying that artificial intelligence impacts every facet of our lives. With the rapid evolution and the now-ubiquitous nature of AI, we are now faced with untoward implications of AI and biases in its implementation. One example (of many) is AI-driven credit applications checks (in financial services). Individuals have historically been denied credit for mortgages and other products on the basis of an incorrect or biased AI decision (which may or may not have been checked by an actual human) link here and here . The impersonal nature of modern day business operations is a contributory issue -- even if the affected person were to call up the financial institution to ask why they got denied, there is a strong chance that whoever is on the other side of the line is unable to explain exactly what went wrong.