ServiceNow adds new AI and low-code development features

Enterprise cloud-based solutions provider ServiceNow today launched its Now Platform Quebec release, which the company says is designed to help enterprises innovate more quickly in a world changed by the pandemic. Quebec brings several new AI and machine learning-powered and low-code capabilities, including a predictive AIOps feature that anticipates issues and automates resolution and a virtual agent that provides guided setup and topic recommendations. "In today's challenging environment, organizations worldwide are pivoting fast, adopting new, distributed models of working and creating new workflow‑enabled ways of operating with more agile, resilient, digital enterprise value chains," Chirantan Desai, chief product officer at ServiceNow, said in a blog post. "Customers are relying on ServiceNow's Now Platform to deliver enterprise digital workflows, create new business models, enhance productivity and enable great customer and employee experiences in any operating environment. This newest version of the Now Platform further enhances the must‑have enterprise digital tools customers need today."