Artificial Intelligence and Bots Mark Next Era of Customer Experience at Enterprise Connect Genesys Blog

For years I have followed annual tech predictions from events like Enterprise Connect. And 10 years ago, when Gartner predicted the rise of the robots, I thought they had it all wrong. Fast forward to today: I have Alexa in my kitchen and Cortana on my Windows touchscreen and iPhone. I can even control my pool settings using Alexa and my Apple Watch. Robots are everywhere, and artificial intelligence (AI) will make them even smarter and more impactful.