Intelligent automation transforms customer-facing teams

Everyone has a morning routine. You wake up, get dressed, have breakfast -- and in the days before COVID-19 -- pack up your bag to leave for the office. Day after day, you pack your bag the same way, tossing in your laptop, lunch, and maybe even workout clothes. It's so routine that it becomes automatic. One day you leave the house, and you notice your bag is less bulky than usual.