Artificial intelligence and banking: Why representation matters

When we think of artificial intelligence, the first things that usually come to mind are depictions from popular culture. Artificial intelligence (AI), however, doesn't just exist in futuristic movies. It's already a part of the way we live, shop, work and bank. Rather than a robot gone rogue, AI is simply technology programmed by humans with the ability to memorize information, learn from experience, communicate facts, and/or make decisions. And because humans are the ones creating AI, we must ask the question: what are we teaching our machines, and what are they learning from us?