Robots Taking More Jobs? Google, Facebook, Apple, Samsung Among Tech Giants Using Artificial Intelligence

Robots and other artificial intelligence will replace humans for many service industry jobs as some of the world's technology companies expand their improving research, according to a business consulting firm's new report. New York-based Forrester Research says six percent of jobs could be filled by "early-stage intelligent agents," or IAs, by 2021 as tech giants like Facebook, Amazon, and Apple continue to develop smarter, algorithm-based bots like Siri and Alexa. It also named industries like trucking and taxis, which could see revolutionary technology like self-driving cars replace humans. "By 2021, a disruptive tidal wave will begin," Brian Hopkins, vice president at Forrester, wrote in the report. "Solutions powered by AI/cognitive technology will displace jobs, with the biggest impact felt in transportation, logistics, customer service, and consumer services."