Retail innovations like Amazon Go have captured the headlines recently, but over the past few years, Computer Vision applications and technologies have been successfully integrated into the CRM domain, from sales and marketing to customer assistance and retention. Computer Vision can be a force multiplier in retail, providing valuable insights into customer behavior and aiding both upselling and cross selling. It can add essential information to a customer's profile based on visual data from smart telematic devices, a game-changer for insurance and utility companies. It can also help predict issues before they happen, allowing customer care teams to avoid dissatisfaction and churn. When a customer reaches out to a company with a technical or service issue, Computer Vision can effectively route the case to the relevant agent, and help the employee diagnose and resolve the problem much faster than if they were relying on voice or text alone.
Aug-3-2019, 19:05:08 GMT