Enabling Automated Issue Resolution through the use of conversational ML - Cloudera Blog

The Cloudera Support Organization has always strived to not only provide solutions to our customers but to also deliver helpful knowledge. One of the primary sources of that knowledge comes from our Knowledge Articles. This content is created and curated by our knowledgeable Support Staff based on real-world experience coming from support cases. These Knowledge Articles have proven to be invaluable to our Support Staff over the years. While the content is also available to our customers to use in their own troubleshooting efforts, we want to do more to help bring the right Knowledge Articles to our customers at the right time.