Alexa heralds the consumerization of artificial intelligence

Is that an AI in your pocket or are you just happy to see me? The consumerization of IT describes the reversal of traditional enterprise technology adoption. What was once a centralized top-down process where the IT department had sole control over what technology was used in the enterprise, we're now far more likely to see the opposite, a decentralized bottom-up process where individual employees influence what technology is used due to the choices they make as consumers. After all, there are far more consumers than there are enterprise employees. Technology companies tend to pursue success in the general marketplace rather than struggle to find adoption in the enterprise (which becomes far easier once consumers have decided to love you and your products).