ICICI Prudential extends coverage of conversational AI Ligo

Private-sector insurer ICICI Prudential Life has extended the availability of its conversational artificial intelligence (AI) chatbot'Ligo' on Google Assistant to address customer queries. Its customers will need to activate Google Assistant on their Android smartphones and speak out their policy number or registered phone number to get various details about their policy. "It is as simple as asking Google for directions or traffic. In this ever-evolving digital world where speed, efficiency, and convenience are continually being enhanced, there has been rapid adoption of AI-powered voice assistants by individuals owing to personalized and immediate experiences being provided," said ICICI in a statement. ICICI Prudential introduced conversational AI-based Ligo chatbot on its website and mobile app in 2018.