Success with automation and AI requires a high 'RQ'

Companies know that a high IQ can help drive business value. But the analyst outfit Forrester Research believes that if companies are going to successfully work side by side with artificially intelligent systems, they're also going to need a high "RQ." RQ, or robotics quotient, is a measurement of how competent a company will be at automation and AI implementation. The Forrester assessment is based on three main areas: people, leadership and organizational structures. A fourth area, trust, will influence the three main categories and change depending on the type of technology being deployed. J.P. Gownder, a Forrester analyst serving CIOs, described RQ as the "human contribution" companies need when deploying automation and AI technologies.