How artificial intelligence will disrupt the customer service industry

Technological innovation will only continue to improve and, sometimes, disrupt what you've come to expect from any environment – whether in the business world or other spheres. Take a few moments to consider what one of most advanced forms of technological innovation – artificial intelligence – will have on business. In particular, we should contemplate what it'll mean in establishing relationships with customers and providing good customer service. By now everyone is aware of Uber disrupting what we expect from taxi services. The rather simple app for smartphones allows users to summon an available taxi wherever the customer needs it. This overturns what people expect from taxi services, providing people with a streamlined customer experience that previously did not exist at all.