Google Cloud encourages more conversational AI with Bot-in-a-Box

Google's business platform services just became a lot more conversational. Google Cloud announced yesterday a new AI-powered service product, Bot-in-a-Box, which is a Google Cloud Platform (GCP) Business Messages feature designed to assist enterprises in initiating conversations with customers. GCP Business Messages is a conversational messaging service designed to enable organizations to connect with people to answer questions that come through Google Search, YouTube, Gmail, Google Maps, or their own business channels. Bot-in-a-Box uses natural-language understanding and Google's Dialogflow software to create chatbots that can understand and respond to customer questions without developers needing to write code. Using machine learning to understand a customer's request, Bot-in-a-Box features Custom Intents, which finds the information a customer needs without human intervention.