AI helps improve and smooth IT service delivery, survey shows ZDNet

Artificial intelligence promises to enable machines or bots to take on the heavy-duty work of many parts of enterprises. Now, there are increasingly more initiatives, as well as vendor products, that will autonomously take on the heavy-duty work of information technology departments as well. The automation of IT functions has been evolving for decades, of course -- from job-scheduling systems in the 1990s to self-healing systems introduced more than a decade ago. These days, IT automation goes by many names -- such as autonomous systems, self-driving systems or bots. Lately, more of it is falling under the moniker of AIOps, joining the parade of xOps methodologies, promising to apply AI and machine learning to mechanize, standardize and automate the delivery of IT services.