Nextiva Announces NextOS Release

Nextiva announced the official launch of NextOS, its new platform that utilizes Artificial Intelligence (AI) and Machine Learning. The new Nextiva platform is an all-in-one communications software, and is being used for three new products: Nextiva Service CRM, Nextiva Chat, and Nextiva Surveys. The products work together with Nextiva Voice, providing what Nextiva calls "true all-in-one communication and holistic insight into the customer journey." NextOS is made to provide a full view of customers across all communications channels, so as to address challenges caused by fragmented communications. Rather than using multiple applications to track all customer communications, the products on the NextOS platform work together through a common user interface.