HSBC rolls out SoftBank's robot Pepper to achieve 'Branch of the Future'

HSBC and SoftBank Robotics America are working together to roll out robotics in retail banking. Humanoid robot Pepper, developed by SoftBank, has been launched in a Miami branch of HSBC, marking the first time the bot has been used in retail banking in the state of Florida. HSBC has already used Pepper in the US, and was the first bank in the country to use the robot. It started in HSBC's flagship Manhattan branch and has since spread across the country, with Miami marking an important milestone in the rollout. Pepper works to improve customer engagement by educating customers on product information and making self service available.