Crying Robots Aside, Insurance Industry Shouldn't Fear Artificial Intelligence: Viewpoint

"Nothing compares to an actual human being helping out whenever you need," he quips to NBA basketball star Chris Paul. It's a clever dig at other insurance companies that are investing in bots or automated responses in their customer service departments. In a recent PwC survey, "Experience is everything: here's how to get it right," it is reported that 82% of U.S. and 74% of non-U.S. So, while the majority agree with Chris Paul, AI and machine learning solutions can positively impact insurance agencies in other business processes. Where paperwork is concerned, there are a few key areas where AI can boost customer experience in a manner that does not affect that personalized human interaction.