How AI and Intelligent Automation Impact HR Practices - InformationWeek

Today's businesses must continually improve process efficiencies to stay competitive. Given the high cost of human labor, they are turning to AI and intelligent automation technologies to lower costs and increase ROI. While there's considerable anxiety in some parts of the workforce about the impact of AI and intelligent automation, experts say workers and their employers are happier when humans focus on what they do best. Forrester Research has defined a six-level maturity model that describes where companies fit along the automation spectrum. At the lower levels, companies are experimenting and piloting technology.