AI, Robotics, and Automation: Keep Humans in the Loop

Far from stealing jobs, robots and AI are most effective when they work side by side with humans. Organizations' next challenge is redesigning work accordingly. Enterprise adoption of automation, robotics, and artificial intelligence (AI) is accelerating dramatically. Almost half (47 percent) of the 11,070 respondents surveyed for Deloitte's 2018 Global Human Capital Trends report say their organizations are deeply involved in automation projects: 24 percent are using AI and robotics to perform routine tasks, 16 percent to augment human skills, and 7 percent to restructure work entirely. Expectations for the technology are also high: 42 percent of this year's respondents believe AI will be widely deployed at their organizations within three to five years--up from 38 percent last year.