What is a decision tree and why should my chatbot use it?

The most effective way to discover the intent behind your customer's questions and provide the right answer is by using a decision tree. What are they and how do they work? When it comes to chatbots, businesses want to know one thing. The million dollar question for a market which will be worth billions within a few years is – can my virtual agent answer my customers' questions? Assuming your chatbot has robust natural language processing (NLP technology), the most effective way to do this is through decision trees. In the context of chatbots, a decision tree essentially helps them find the exact answer to your question.