Why AI Still Has a Long Way to Go in the Digital Workplace

A recent report from Blue Bell, Pa.-based information management specialist Unisys revealed some interesting insights into how workers view and understand artificial intelligence (AI). When asked what emerging technology had the highest potential to transform their workplace environment in the next five years, 31 percent identified the Internet of Things (IoT), while 27 percent cited AI. However, only 20 percent said they really understood AI, despite its current buzzword status. Given the importance of AI, we dug a little bit deeper to identify the issue. Unsurprisingly, what we found was the problem for many was not with the technology -- although there are problems there too -- but with a lack of understanding of what AI is, what it can do and what its limitations are.