Deepening Automation and AI in Insurance - Carrier Management

Insurers are increasingly under pressure to cut costs and offer better digital services to their customers. While core systems replacement and modernization activities close the gap to a degree, carriers are looking to a range of automation technologies to improve service, reduce costs and increase profits. One type of technology insurers are examining is artificial intelligence. This is a broad and decades-old discipline covering a range of technologies where machines demonstrate "intelligence." A challenge in artificial intelligence and psychology disciplines has been defining intelligence.